NotSoSocial Support

Last updated: 16 September 2026. Nederlandse versie

NotSoSocial is a service of Winst.nl BV, Keizersgracht 520H, 1017 EK Amsterdam, the Netherlands. On this page you'll find how to reach us and answers to common questions.

Contact us

Email support@notsosocial.app. We reply within two working days.

Writing from the app? Go to the Channels tab and tap Email us under Help & contact. The email then already includes a few details that help us, such as the app version. Please also include your support code, which the app shows on the Channels tab, where your settings are.

Connecting a channel

  1. Open the Channels tab and tap the platform you want to add.
  2. Log in on that platform's own page and give permission there. We never see your password.
  3. Instagram and Facebook need a business or creator account that is linked to a Facebook page.
  4. After connecting, we fetch your posts, comments and messages from the last 90 days. This can take a few minutes.

Your plan sets how many channels you can connect: 2, 5 or unlimited. Direct messages work for Instagram and Facebook. Comments work on the platforms that make them available.

Managing or cancelling your subscription

In the app, go to Channels, Subscription, Manage subscription. Or go straight to the store where you subscribed:

  1. App Store: on your iPhone, open Settings, tap your name, then Subscriptions.
  2. Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions, Subscriptions.

Cancel before your trial or current month ends to avoid the next charge; the App Store asks you to do this at least 24 hours in advance. Refunds are handled by the store, under its own rules. Deleting your account does not cancel your subscription.

Restoring purchases

New phone, or reinstalled the app? When the app shows the subscription screen, tap Restore purchases at the bottom. Use the same store account you subscribed with.

Deleting your account

In the app: Channels tab, scroll all the way down, Delete account. No longer have the app? See Delete your account for how to do it by email and what we keep.

Privacy

Which data we process, and why, is in our Privacy Policy. To get a copy of your data, go to Channels, Your data, Export my data. The app copies your data to the clipboard, so you can paste it into a note or an email.

Terms

The rules for using the service are in our Terms of Service. If you downloaded the app from the App Store, Apple's standard EULA also applies to the app itself.

Company details

Winst.nl BV
Keizersgracht 520H, 1017 EK Amsterdam, the Netherlands
Chamber of Commerce 68717067
VAT NL857560992B01
support@notsosocial.app
notsosocial.app