Delete your NotSoSocial account

Last updated: 16 September 2026. Nederlandse versie

In the app, the fastest way

1. Open NotSoSocial and go to the Channels tab.
2. Scroll all the way down. Under Delete account, tap Delete my account.
3. Confirm with your password. If you use the app without an email address, type DELETE instead.
4. Tap Yes, permanently delete everything. Your account and everything we collected are erased right away, and your social media accounts are disconnected.

Does the app show the subscription screen? You'll find Delete account at the bottom of that screen too.

By email

Email support@notsosocial.app with the subject "Delete my account".

1. If you signed up with an email address, send the email from that address.
2. If you use the app without an email address, include your support code. The app shows it on the Channels tab, where your settings are.
3. No longer have the app, and never used an email address? Reinstalling the app on the same phone may bring your account back, so you can delete it in the app. If that doesn't work, email us and tell us which social media accounts you connected, and we'll try to find your account.

We delete the account completely within 30 days and confirm this by email.

Only delete the data of one channel

You can remove the data of a single connected account without deleting your whole NotSoSocial account. In the app, go to Channels and tap Disconnect next to that channel. We then erase everything we collected for that channel right away: its posts and statistics, comments, conversations and messages, and follower counts. Your account and your other channels stay as they are.

What gets deleted

1. Your account, your name, your email address and your password (which we only stored in hashed form).
2. Every connected social media account and the connection itself. We also remove your profile at Zernio, the service that connects us to the platforms.
3. All collected posts, statistics, comments, conversations and messages.
4. Your subscription records in our system, your notification settings and the registration of your devices for notifications.
5. Error reports linked to your account.

What we keep, and for how long

1. No invoices: we don't issue or keep them. The store you paid through handles the payment and keeps its own records, and RevenueCat, which manages subscriptions for us, keeps a record of your purchases. Deleting your account does not remove those.
2. Subscription notifications that reach us after you deleted your account are no longer linked to it, and are erased after one year.
3. Server logs, which can contain your IP address, are deleted automatically by our hosting provider within 30 days.
4. Backups, if set up, expire on their own within 30 days.

The details are in our privacy policy.

Your subscription is separate

Deleting your account does not cancel your subscription. Cancel it in the store you bought it in:

1. App Store: on your iPhone, open Settings, tap your name, then Subscriptions.
2. Google Play: open the Play Store app, tap your profile picture, then Payments & subscriptions, Subscriptions.